Our Services & Support
Equipment downtime is the biggest potential hidden cost to your business. We pride ourselves on the fact that the very best equipment is complemented by the highest standards of service support to keep this to a minimum. Our Carpigiani Service Center employees are ready to assist you when needed. Through our Service Management system, our national team of more than 15 skilled technicians is on hand to ensure the very best service standards. We work according to Service Level Agreements and Key Performance Indicators established by us and our customers to continuously reduce response times and increase the percentage of first-time fixes.
Service Contracts
Increasingly popular, a fully inclusive service contract is a great way to ensure you can plan for all costs associated with your equipment at the outset and reduce any unwanted surprises. As well as extending the warranty period, all our service contracts incorporate a planned preventative maintenance visit further enhancing the smooth running and reliability of your equipment and minimizing costly downtime. We offer service contracts for all new equipment purchased of up to 5 years.
Spare Parts Supply
A huge investment is made in our spare parts stockholding in support of our customers, with constant review of all items held. Managed by our dedicated Spare Parts Department, spares are available for direct despatch to you by mail order from our HQ stockholding on a next day basis. In addition, all of our technicians hold ‘van stock’ spares that are monitored and adjusted to ensure they can be despatched and carry out first time fixes without delay.
Teorema
Teorema
Used exclusively with Carpigiani machines, the Teorema system allows for remote monitoring of the operational efficiency and continued reliability of an individual appliance. Accessed through a dedicated online portal, via a computer or mobile device, the system is able to provide analysis of usage, efficiency, cleaning cycles and even alerts the operator to any potential malfunctions, while also allowing dedicated Carpigiani engineers remote diagnostic support when required.